Terms of Use

About these terms

RAVE+ is operated under the registered business name RAVE PLUS (ABN 14 631 834 405), based in New South Wales, Australia. Contact support@raveplus.co for billing, account questions, complaints or support.

These terms cover our website, free accounts, paid membership when offered, the member area and BEATIQ. Our Privacy Policy explains our handling of personal information. Promotion-specific rules govern each giveaway, subject to your rights under law.

Free accounts and membership availability

RAVE+ is pre-launch. Creating a free account, joining the waitlist or playing BEATIQ does not create a subscription, authorise charges or automatically enter a giveaway. A product marked sandbox or test is a testing flow, not a live membership purchase.

Paid membership is available only when expressly offered through live checkout. Before purchasing, review the benefits available for that product, its price, billing period and renewal conditions. Upcoming benefits and illustrative prizes are not available until expressly launched. A partner listing alone does not guarantee a discount, ticket allocation or continuing benefit.

Membership prices and renewal

• Monthly: AUD $19.99 billed upfront each month, renewing automatically until cancelled.
• Annual: AUD $160 billed upfront in one payment for a year, renewing automatically each year until cancelled. This is not a $13.33 monthly payment plan.
• 30-Day Pass: AUD $19.99 in one payment for 30 days from successful payment, without automatic renewal.

These are total membership prices in Australian dollars, including GST where applicable. Review the total and next renewal details shown at checkout before authorising payment. Free account holders are not charged unless they expressly choose a paid product.

We use Stripe for checkout and billing. Paid access depends on successful payment; an unpaid invoice, pending payment or failed renewal does not extend your paid coverage. Your member number stays linked to your account when you purchase membership.

We will give advance notice of any proposed renewal-price change and explain your cancellation options before it applies. We will not increase the price of a period you have already purchased. If you do not wish to renew, cancel before the next charge.

Cancellation and paid-through dates

You can cancel renewal through Manage billing in your member profile, or contact support@raveplus.co if you cannot access it. There is no cancellation fee. Cancellation ordinarily takes effect at the end of the paid billing period: access continues until your paid-through date and the next renewal is stopped.

An annual cancellation does not turn the annual payment into monthly instalments. A 30-Day Pass expires at the end of its 30 days without needing cancellation. Cancellation does not itself create a refund, and does not limit any refund or other remedy required by law.

Deleting your RAVE+ account is separate from cancelling Stripe billing. Cancel renewal or contact support before deleting an account with paid membership. Contact us before deleting an account associated with an entry confirmation or active prize claim.

Refunds and billing complaints

Your Australian Consumer Law rights apply regardless of this policy. We do not exclude, restrict or modify rights that cannot lawfully be excluded.

For a correctly supplied membership, we do not ordinarily refund a paid period solely because you change your mind, stop using the service or cancel renewal. We may consider goodwill requests individually. This does not apply where you have a right to a refund or another remedy under law.

If our service has a major failure, you may be entitled to cancel and receive a refund, or retain the service with an appropriate price reduction. A service refund may be partial or full depending on what was properly supplied. For a minor failure, we will seek to fix it within a reasonable time; further remedies may apply if it cannot be resolved. Misleading representations, material service changes and other failures will be assessed under applicable law.

Contact support@raveplus.co with your account email, payment date or receipt reference and an explanation. Do not send your full card number or security code. We will investigate billing errors, including duplicate charges or charges taken after a valid cancellation, and correct amounts charged in error.

We will explain our decision and any refund, access adjustment or further information required. Approved refunds are normally returned to the original payment method; bank processing times vary. Refunding a payment does not itself cancel a recurring subscription. We will separately confirm whether future renewal is cancelled and explain the effect on membership access and giveaway eligibility. You may seek help from the relevant consumer protection agency if a complaint remains unresolved.

A giveaway entry, use of a benefit or participation in BEATIQ does not remove statutory rights. We will not require you to waive those rights to request a refund.

Your account and contact details

Provide accurate details and keep them current. Use your own email and Australian mobile number. Keep sign-in links private and tell us if you suspect unauthorised access. Choose a nickname that does not impersonate another person or contain abusive or unlawful material.

Your state and date of birth are used to check location and age conditions. An offer marked 18+ is restricted to eligible adults; other promotions may allow younger entrants under their published rules. A valid Australian mobile number is required for new signups so we can contact giveaway winners. It stays private and does not opt you into marketing calls or texts.

BEATIQ and acceptable use

BEATIQ is a music-identification game. Your nickname, first name and last initial may appear publicly with scores and game statistics. Private contact details are not displayed on the leaderboard.

Do not cheat, automate play for unfair scores, manipulate entries, bypass access controls or misuse another person’s information. We may investigate suspected misuse and take proportionate action. Contact support if you believe a restriction or correction is wrong. Account restrictions do not automatically remove refund or other consumer rights.

Game scores and leaderboard positions do not create giveaway entries or a right to a prize unless a specific promotion expressly says otherwise. Audio and third-party content remain subject to their owners’ rights.

Partner offers and third-party services

Each offer may have its own eligibility, booking conditions, exclusions, expiry and availability. Read them before redeeming. Unless stated otherwise, a partner supplies its own bookings, products or services under its terms. Contact the provider about its supply, and contact RAVE+ if an advertised membership benefit is not honoured. This does not limit RAVE+’s responsibilities for its own representations or service.

Names, logos and imagery belong to their owners. Example events and products are not a representation of sponsorship or endorsement. Any partnership is limited to the arrangement described.

Giveaway eligibility and draw records

Giveaways are occasional complimentary promotions ancillary to membership. They open only when identified as open with published campaign rules. Those rules state the prize, permitted states, minimum age, opening time, exact eligibility cutoff and timezone, draw arrangements, winner notification, claim deadlines, unclaimed prizes and any required permit details.

For a new campaign using paid-coverage-during-the-entry-period eligibility, an eligible member receives one entry if successful, unrefunded live paid coverage overlaps any part of its published opening-to-closing period and the member meets its profile, age and residency conditions. Payment must succeed by closing, while the paid period still has coverage remaining. Expiry or cancellation of renewal after earning an entry does not erase it. A payment made after closing cannot qualify retrospectively. Multiple payments, BEATIQ scores, streaks and badges do not add entries. Existing campaigns retain their original published rule, including coverage at closing where specified.

Cancellation of renewal preserves coverage already purchased. Successful renewal may qualify you for a later campaign; a failed payment does not. A delayed draw does not change the original cutoff. Each campaign is assessed separately. Sandbox members and payments are excluded from real promotions.

Persons conducting a promotion, including determining winners, and persons involved in management of the benefiting business are ineligible. Campaign rules may impose additional staff, family or other exclusions required for that promotion.

Before closing, an entry status may be provisional. After payment and eligibility checks are completed, the entry list is locked and the member area provides a private confirmation. We retain the original verified list, record refund exclusions and a fresh Stripe verification before drawing, and retain the final list and draw result. A private entry confirmation may change before drawing if the qualifying payment is fully refunded. The animation reveals the winner selected and recorded by the server; it does not run a separate selection. If your status appears incorrect, contact support promptly with your payment reference.

A completed full refund before a draw removes the eligibility supplied by that payment, including when the refund completes after the entry cutoff or entry-list finalisation. Another successful, unrefunded payment independently satisfying that campaign’s published eligibility rule may still qualify you. A refund request alone, or a pending or failed refund, does not remove an entry. Partial refunds, disputes and suspected errors require review before drawing; they are not treated as ordinary cancellation. We will not deny a legally required refund because of an entry, or silently reroll a recorded winner. Any lawful correction or further draw must be documented and follow the published rules and required regulatory process.

We may call or email a winner and verify identity, age or residency before awarding a prize. A missed call alone does not forfeit it. Notification, publication and redraw arrangements follow the campaign rules and applicable law.

Consumer rights, availability and changes

Nothing in these terms limits rights or remedies under Australian Consumer Law or other mandatory laws. Contact support about service problems so we can investigate. Maintenance, supplier outages or technical faults may interrupt access; your consumer rights continue to apply.

We will give notice of material changes to paid services and address any rights to cancellation, refunds or other remedies. We will not use changes to these terms to retrospectively remove consumer rights or alter the published campaign rules. The completed-refund exclusion described above is applied before drawing and its audit is retained.

You can request account deletion through your member profile or support@raveplus.co. Deletion removes account access, your profile and BEATIQ progress. Some billing, eligibility, draw and complaint records may need to be retained as explained in our Privacy Policy.

We publish updated terms with a revised date and notify members of material changes where appropriate. These terms are governed by New South Wales law, without limiting mandatory protections elsewhere.